BazaarCo Seller Delivery and Pickup Policy

This Seller Delivery and Pickup Policy explains the operational standards Sellers must follow when preparing orders for dispatch, handover, pickup, delivery coordination, return-to-origin handling, and related logistics support on BazaarCo.

It applies alongside the Seller Agreement, Seller Code of Conduct, Seller Policy, Shipping and Delivery Policy, Cancellation Policy, and Return and Refund Policy.

This is primarily a seller-facing policy. Buyer-facing delivery promises, delivery charges, and order-shipping disclosures are addressed in the Shipping and Delivery Policy.

1. Scope

This policy applies to marketplace orders where:

• BazaarCo arranges pickup or courier coordination from the Seller;
• the Seller prepares orders for handover to a logistics partner;
• BazaarCo or its delivery partners attempt delivery to the Buyer; or
• a shipment must be returned, rescheduled, investigated, or otherwise managed operationally.

BazaarCo may support different logistics models for different Sellers, categories, zones, or order types, including seller drop-off, courier pickup, direct seller dispatch, or hybrid fulfillment workflows.

2. Seller Responsibility Before Pickup or Handover

Sellers must ensure that each accepted order is ready for dispatch within the timeline communicated in the seller dashboard, order workflow, campaign terms, or other BazaarCo instructions.

Before pickup or handover, Sellers must:

• confirm that the item, variation, quantity, and accessories match the order;
• ensure the product is in saleable and dispatchable condition;
• pack the order securely and appropriately for the product type;
• include any required invoice, label, warranty card, user guide, or compliance document where applicable;
• affix or use the correct shipping or order identifiers where required; and
• keep the parcel available at the declared pickup point or handover location.

3. Packaging Standards

Sellers are responsible for packaging products in a way that is reasonably suitable for storage, pickup, sorting, transit, and delivery.

Packaging should be:

• clean, secure, and professionally prepared;
• appropriate for fragile, perishable, liquid, electronic, sharp, or high-value items;
• sealed to reduce tampering risk where applicable; and
• sufficient to protect the product from foreseeable transit damage under ordinary handling conditions.

BazaarCo may issue packaging instructions, category-specific handling requirements, or labeling standards from time to time. Sellers must follow those requirements where provided.

4. Pickup, Drop-Off, and Handover Models

Depending on the Seller’s setup, BazaarCo may require one or more of the following logistics methods:

• scheduled pickup from the Seller’s declared location;
• drop-off by the Seller at a designated hub, station, or partner point;
• direct handover to a designated courier or delivery partner;
• seller-arranged dispatch under a BazaarCo-approved process; or
• another operational model communicated during onboarding, in the dashboard, or by BazaarCo support.

The logistics method for a Seller or order may change based on service area, order volume, category risk, staffing, courier capacity, or marketplace operations.

5. Pickup Readiness and Availability

If an order is marked ready for pickup or dispatch, the Seller must ensure that:

• the parcel is actually prepared and available;
• authorized staff are present or reachable during the pickup window where applicable;
• the pickup address and contact details are accurate;
• the handover can be completed without avoidable delay; and
• the order is not substituted, partially packed, or otherwise incomplete.

Repeated readiness failures, no-shows, unavailable contacts, or non-handover situations may be treated as seller performance issues.

6. Dispatch Timelines and Cut-Offs

BazaarCo may apply dispatch targets, cut-off times, same-day processing expectations, next-day handover requirements, or campaign-specific fulfillment timelines depending on the product type, service area, and logistics model.

Sellers are responsible for reviewing and meeting the applicable operational timelines communicated by BazaarCo.

If a Seller anticipates delay, the Seller should notify BazaarCo through approved channels promptly. Notice of delay does not automatically excuse non-performance or prevent operational penalties.

7. Failed Pickup, Missed Handover, and Rescheduling

Pickup or handover may fail if:

• the order is not ready;
• the pickup point is closed or inaccessible;
• the seller contact person is unavailable or unreachable;
• the parcel is improperly packed or not identifiable;
• the address, schedule, or pickup instruction is inaccurate; or
• external factors such as weather, strikes, curfews, road closures, or force majeure affect movement.

Where a pickup or handover fails, BazaarCo may:

• reschedule the pickup;
• require the Seller to drop the parcel at another location;
• cancel the affected order where fulfillment is no longer feasible;
• charge or deduct operational costs where permitted under seller commercial terms; or
• take seller-performance action for repeated failures.

8. Delivery Attempts and Buyer Coordination

BazaarCo or its logistics partners may contact the Buyer to coordinate delivery timing, location clarification, OTP verification, or receipt confirmation where applicable.

Sellers must not independently interfere with BazaarCo’s delivery workflow in a way that creates confusion, duplicate commitments, or off-platform transactions.

If BazaarCo requests seller assistance for product clarification, package confirmation, or address-related issue resolution during transit, the Seller must respond reasonably promptly.

9. Incorrect, Damaged, or Non-Compliant Parcels

If BazaarCo, a delivery partner, or a Buyer identifies that a parcel appears:

• damaged before delivery;
• incorrectly labeled;
• improperly packaged;
• incomplete;
• materially different from the order; or
• restricted from shipment due to law, safety, or courier limitations,

BazaarCo may pause dispatch, stop delivery, return the parcel, cancel the order, initiate a claim review, or require the Seller to provide clarification or replacement.

Sellers remain responsible for seller-caused packing errors, wrong-item dispatch, shortage, and product-condition issues.

10. Delivery Failure and Return to Origin

An order may be returned to origin or otherwise returned in cases such as:

• repeated failed delivery attempts;
• unreachable or incorrect Buyer address;
• Buyer refusal linked to delivery failure or order discrepancy;
• parcel damage or tampering concerns;
• legal or safety restrictions discovered in transit; or
• cancellation after dispatch where return handling is operationally required.

Where an order is returned, BazaarCo may:

• return it to the Seller;
• hold it pending investigation;
• inspect it to determine condition and responsibility; or
• process a refund, replacement, exchange, or payout adjustment according to the applicable order facts and BazaarCo policies.

11. Seller Duties for Returned or Undelivered Parcels

When a parcel is returned or reported undeliverable, the Seller must cooperate with BazaarCo by:

• confirming whether the item may be re-dispatched, replaced, or canceled;
• reviewing any return condition evidence shared by BazaarCo;
• accepting responsibility where the return was caused by seller fault;
• updating stock records appropriately; and
• collecting or receiving returned inventory where BazaarCo’s process requires it.

If returned inventory is not collected, acknowledged, or addressed within the operational period communicated by BazaarCo, BazaarCo may apply its standard storage, disposal, return-routing, or claims-handling process.

12. Loss, Damage, and Claims Review

Responsibility for a logistics issue depends on the stage at which the problem arose and the available evidence.

BazaarCo may review:

• seller packing quality;
• parcel condition at handover;
• courier scans and tracking events;
• buyer delivery reports;
• photos, videos, or tamper evidence;
• shipment weight records where available; and
• order and return history.

If BazaarCo determines that a loss, damage, wrong-item issue, or shortage was caused by the Seller, BazaarCo may allocate responsibility to the Seller through refund adjustment, payout deduction, replacement handling, or account action.

13. Logistics Fees and Operational Deductions

Pickup fees, shipping deductions, redelivery costs, failed-handover costs, return-to-origin charges, packaging-related deductions, or other logistics costs may apply depending on the Seller’s commercial terms, account type, category, zone, courier model, and operational history.

Any such deductions, where applicable, may be reflected in seller onboarding materials, dashboard disclosures, payout statements, settlement summaries, or other BazaarCo commercial communications rather than fixed public fee tables.

14. Seller Performance and Enforcement

BazaarCo may track delivery-related seller performance, including:

• on-time handover rate;
• pickup readiness;
• cancellation after acceptance;
• return-to-origin patterns;
• wrong-item or shortage complaints;
• packaging-related damage rates; and
• responsiveness during logistics disputes.

Poor or abusive performance may result in:

• warnings or corrective guidance;
• listing or category restrictions;
• reduced campaign eligibility;
• payout holds or deductions;
• reduced logistics privileges;
• account suspension; or
• account termination in serious or repeated cases.

15. Changes to This Policy

BazaarCo may revise this policy from time to time to reflect operational changes, courier partner requirements, service-area changes, product-risk considerations, or updates in law or platform process. The latest version will be posted on the Platform with the updated effective date.

16. Contact

For seller logistics, handover, or pickup support, contact:

• Seller Support Email: bazaarco.business@gmail.com
• Phone / WhatsApp: +977 9700053075