These Community Guidelines explain the behavioral standards BazaarCo expects from Buyers, Sellers, Store operators, creators, reviewers, and other Users of the Platform.
They apply to listings, videos, photos, captions, reviews, messages, comments, profile information, live or recorded content, support interactions, and other activity on BazaarCo.
These Guidelines should be read together with the Terms & Conditions, Reviews & Guidelines, Seller Code of Conduct, Prohibited Products Policy, and Intellectual Property Policy.
1. Purpose
BazaarCo is intended to be a trustworthy, respectful, and lawful marketplace.
Users must help maintain a marketplace where:
- products and content are represented honestly;
- transactions remain safe and transparent;
- communication stays respectful;
- harmful or unlawful conduct is not tolerated; and
- Buyers and Sellers can participate without harassment, deception, or abuse.
2. Who Must Follow These Guidelines
These Guidelines apply to all Users, including:
- Buyers;
- Sellers and Store staff;
- influencers, creators, or affiliates using BazaarCo features;
- reviewers and commenters; and
- anyone posting, uploading, messaging, or interacting through the Platform.
3. Be Honest and Accurate
Users must not mislead others through content or conduct.
This means, among other things:
- product photos, videos, demonstrations, and captions must reflect the actual item or service being offered;
- condition, size, origin, features, warranty, ingredients, and limitations must not be misrepresented;
- pricing, discounts, delivery promises, and stock claims must not be deceptive;
- reviews, testimonials, endorsements, and ratings must be genuine; and
- messages or support claims must not contain false, manipulative, or fabricated information.
If you use edited media, filters, demonstrations, or promotional language, the overall presentation must still remain fair and not materially misleading.
4. Respectful Conduct
Users must treat each other, BazaarCo staff, and service partners with respect.
The following are not allowed:
- harassment, bullying, intimidation, or stalking;
- threats of violence or threats to damage reputation or business unfairly;
- hate speech or discriminatory language;
- sexual harassment, explicit abuse, or unwanted solicitation;
- profanity directed at another person in an abusive way; or
- repeated spam, trolling, or disruptive conduct.
Disagreement is allowed. Abuse is not.
5. Keep Transactions Safe and On-Platform
To protect Buyers and Sellers, Users must not:
- redirect marketplace transactions to off-platform channels in order to avoid BazaarCo processes or fees;
- solicit offline payments for Orders that originated on BazaarCo;
- pressure another user to move a dispute outside BazaarCo's complaint or support channels;
- share unsafe payment instructions;
- request account credentials, OTPs, card numbers, or wallet PINs from other users; or
- attempt scams, phishing, impersonation, or social engineering.
BazaarCo may treat off-platform deal poaching or payment diversion as a serious trust and safety violation.
6. Content Standards
Users may only upload or post content that they have the right to use and that is suitable for a general commercial marketplace environment.
The following content is prohibited:
- false or misleading product demonstrations;
- content promoting prohibited or illegal products or activity;
- graphic violence, exploitation, or disturbing material unrelated to legitimate product disclosure;
- pornography or sexually explicit content;
- hateful, extremist, or terror-supporting material;
- content that infringes copyright, trademark, privacy, or publicity rights;
- malware, phishing links, hidden redirects, or malicious files; and
- content primarily intended to manipulate search, ranking, or buyer behavior through spam or deception.
7. Listings, Videos, and Promotional Media
Because BazaarCo is a content-rich marketplace, special care is required for listing and promotional media.
Sellers and creators must ensure that:
- videos and images show the real Product or a clearly identified fair representation;
- captions and voiceovers do not exaggerate claims beyond what the Seller can support;
- before-and-after or performance claims are truthful and reasonably substantiated;
- edited visuals do not conceal major defects, missing parts, or true scale; and
- any sponsored, paid, or incentive-based promotional content is disclosed where required by law or platform policy.
8. Reviews, Ratings, and Comments
Reviews and ratings are governed in more detail by the Reviews & Guidelines, but the following core rules apply here as well:
- no fake reviews;
- no purchased or coerced reviews;
- no review manipulation through multiple accounts;
- no retaliatory attacks on reviewers; and
- no defamatory, abusive, or privacy-violating comments.
BazaarCo may remove reviews, comments, or responses that violate these Guidelines even if the underlying Order was genuine.
9. Privacy and Personal Information
Users must respect privacy and must not post, request, or expose sensitive personal information without a lawful basis and BazaarCo's permission where applicable.
Do not share:
- another person's address, phone number, identification number, or banking details;
- private communications not meant for public posting;
- payment card data, wallet secrets, OTPs, or login credentials; or
- personal details of couriers, employees, or other users beyond what is necessary for lawful transaction fulfillment.
10. Prohibited Marketplace Misuse
The following forms of misuse are prohibited:
- creating fake accounts;
- manipulating traffic, ranking, reviews, or sales metrics;
- placing fake orders or sham transactions;
- abusing promotions, coupons, refunds, or chargebacks;
- scraping, copying, or harvesting content or data without authorization;
- attempting to bypass age gates, restricted category rules, or safety controls; and
- using BazaarCo to coordinate unlawful, fraudulent, or abusive activity.
11. Seller-Specific Expectations
Sellers and Store operators have higher obligations because they are using BazaarCo commercially.
They must:
- list only lawful and genuine Products;
- honor stated prices and commitments;
- respond professionally to customers and complaints;
- avoid misleading product or advertising claims;
- comply with BazaarCo's seller-facing policies; and
- ensure staff, agencies, creators, and representatives acting for them also follow these Guidelines.
Seller conduct is also governed by the Seller Code of Conduct.
12. Reporting Violations
If you see conduct or content that appears to violate these Guidelines, report it through the relevant reporting feature or contact BazaarCo support.
When reporting, include:
- the listing, Store, profile, or Order reference;
- a brief description of the issue; and
- screenshots, links, or other supporting evidence where available.
13. Enforcement
BazaarCo may investigate and enforce these Guidelines using automated systems, human review, user reports, transaction records, and other reasonable methods.
Depending on severity, history, and risk, BazaarCo may:
- warn the User;
- remove or limit visibility of content;
- disable comments, messaging, or certain features;
- pause listings or Stores;
- hold payouts;
- cancel affected Orders;
- suspend or terminate accounts; or
- report serious matters to payment providers, regulators, or law enforcement.
We may act without prior notice where immediate intervention is reasonably necessary to protect users, the Platform, or the public.
14. Appeals and Review
If a User believes content or an account was wrongly restricted under these Guidelines, they may contact BazaarCo support and request review.
BazaarCo may ask for explanation, evidence, ownership proof, or other verification before reconsidering an enforcement decision.
15. Changes to These Guidelines
BazaarCo may update these Guidelines from time to time to reflect legal, product, safety, or operational changes.
The updated version becomes effective on the date shown at the top of this document. Continued use of the Platform after that date means you accept the revised Guidelines.
16. Contact
- Support email: support@bazaarconepal.com
- Phone / WhatsApp: +977 9700053075
- Support hours: 8 AM - 8 PM, Sunday - Friday
For review-specific moderation standards, see the Reviews & Guidelines.
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