These Terms & Conditions govern access to and use of the BazaarCo website, mobile applications, checkout, messaging, customer support, and related marketplace services (together, the "Platform").
By accessing, registering on, or using the Platform, you agree to these Terms and the policies linked from them. These Terms form a binding electronic agreement between you and BazaarCo under the laws of Nepal. If you do not agree, do not use the Platform.
1. Definitions
- BazaarCo means BazaarCo Nepal Pvt. Ltd. and the Platform it operates.
- Buyer means a person who browses, orders, or purchases a product or service through the Platform.
- Seller means an independent business or individual authorized to list products or services on the Platform.
- Store means a Seller's storefront, profile, shop page, or other branded presence on the Platform through which that Seller offers products or services.
- User means any person who accesses or uses the Platform, whether registered or not.
- Order means a request placed by a Buyer to purchase a product or service.
- Product means goods or services offered for sale through the Platform.
- Business Day means a day other than a public holiday in Nepal.
2. Who We Are
BazaarCo is an intermediary electronic commerce marketplace operated by BazaarCo Nepal Pvt. Ltd. in Nepal.
Our current business and contact details are published in our Legal Information page, including our support contacts and any registration details we are required to disclose under applicable law.
3. Scope, Acceptance, and Related Policies
These Terms apply to all Users of the Platform, including Buyers, Sellers, visitors, and anyone who communicates with BazaarCo through the Platform.
The following documents are incorporated into these Terms and should be read together with them:
If there is a conflict between these Terms and a mandatory rule of Nepali law, the law prevails.
4. Eligibility and User Accounts
- You must be legally capable of entering into a binding contract under the laws of Nepal to create an account or place an order.
- Users under 18 may only use the Platform through a parent or legal guardian acting on their behalf.
- You must provide accurate, complete, and current information when creating or using an account.
- You are responsible for activity carried out through your account, password, OTP, or logged-in device.
- You must keep login credentials confidential and notify BazaarCo immediately if you suspect unauthorized access.
We may suspend, restrict, or terminate accounts that involve fraud, misuse, repeated failed deliveries, abusive conduct, fake reviews, false identity information, payment abuse, or other violations of these Terms or applicable law.
5. BazaarCo's Role as a Marketplace
BazaarCo is an online marketplace. Unless a Product is expressly identified as being sold directly by BazaarCo, BazaarCo does not take title to or ownership of Products listed by third-party Sellers. Product prices and other commercial terms are supplied by the relevant Seller, and the contract for the sale of a Product is between the Buyer and that Seller.
For third-party marketplace Products:
- Sellers are responsible for product legality, safety, quality, authenticity, description accuracy, pricing, stock, taxes, warranties, and fulfillment.
- BazaarCo may provide discovery tools, checkout, payment facilitation, fraud screening, customer support, logistics coordination, return handling, and grievance redressal.
- BazaarCo may collect or refund money on a Seller's behalf without becoming the Seller or owner of the Product.
This facilitation does not make BazaarCo the Seller or tax-invoice issuer for a third-party Seller's Product. Nothing in these Terms removes BazaarCo's own obligations under applicable Nepali law as an intermediary e-commerce platform. We may investigate complaints, remove listings, block Sellers, process refunds, or take other actions required by law or Platform policy.
6. Product Listings, Pricing, and Availability
- Product descriptions, specifications, images, warranties, and delivery promises are provided by the relevant Seller unless stated otherwise.
- We and Sellers aim for accuracy, but listing content may occasionally contain clerical, technical, or typographical errors.
- All prices shown to Buyers are in Nepalese Rupees unless stated otherwise.
- Taxes and delivery charges are shown according to the checkout flow and the applicable product or location.
- Buyers will not be charged hidden fees beyond the total disclosed before order confirmation.
- Products are subject to availability and serviceability in the delivery location.
BazaarCo or the relevant Seller may correct listing errors and may refuse, hold, or cancel an Order before dispatch or completion where necessary because of:
- stock unavailability,
- fraud or verification concerns,
- pricing or system errors,
- prohibited or restricted products,
- legal or regulatory requirements,
- delivery infeasibility, or
- misuse of promotions.
If a prepaid Order is canceled after payment is received, the eligible refund will be processed under the applicable refund policy.
7. Orders and Contract Formation
- Placing an Order is an offer by the Buyer to purchase the Product.
- An email, SMS, app, or on-screen acknowledgement confirms that the Order was received, not that it has been accepted.
- An Order is accepted only when dispatch is confirmed, the service begins, or BazaarCo otherwise confirms final acceptance.
- Sellers or BazaarCo may contact you to verify identity, payment method, delivery address, age eligibility, or suspected risk before acceptance.
Buyers are responsible for ensuring that delivery, contact, billing, and tax details submitted with the Order are correct.
8. Payments, Billing, and Promotions
Payments must be made using the methods made available at checkout and described in our Payment Policy.
- BazaarCo may use third-party payment gateways, banks, wallets, and payment service providers licensed or operating lawfully in Nepal.
- For third-party marketplace Products, the relevant Seller issues the applicable PAN or VAT sales invoice. BazaarCo may transmit or display that Seller-issued invoice without becoming its issuer.
- When BazaarCo collects or returns money on a Seller's behalf, BazaarCo may issue a payment receipt or refund receipt. That receipt records the movement of money and is not the Seller's PAN or VAT sales invoice.
- Cash on Delivery, where available, may be subject to order-value limits, address verification, and repeat-customer risk checks.
- Failed, reversed, or unauthorized payments may result in order cancellation, delayed fulfillment, account restriction, or recovery action.
Promotions, coupons, cashback, loyalty rewards, credits, and vouchers:
- are subject to separate campaign terms,
- may be limited by product, Seller, geography, time, or user segment,
- are non-transferable and non-cash unless stated otherwise, and
- may be canceled or clawed back if obtained through abuse, fraud, or technical manipulation.
9. Shipping, Delivery, and Inspection
Shipping and delivery are governed by our Shipping and Delivery Policy.
- Delivery timelines are estimates unless a guaranteed delivery promise is expressly made.
- Delivery availability depends on the Seller, courier coverage, product type, and destination.
- Risk of loss or damage passes to the Buyer or the Buyer's authorized recipient upon successful delivery, except where the issue is covered by law or an applicable BazaarCo protection policy.
- If you authorize another person to receive an Order, delivery to that person counts as delivery to you.
Buyers should inspect the package and Product as soon as reasonably possible after delivery and report visible damage, wrong items, shortages, or tampering promptly.
10. Returns, Refunds, Replacements, and Cancellations
Returns, refunds, replacements, and cancellations are governed by our:
In general:
- Orders may be canceled before dispatch, subject to payment verification and campaign conditions.
- Return or refund eligibility depends on the product category, reason for return, product condition, and applicable law.
- Products that are defective, counterfeit, damaged in transit, incomplete, incorrect, expired, or materially different from the listing may qualify for return, replacement, repair support, or refund.
- Certain products may be non-returnable for hygiene, safety, perishability, personalization, or legal reasons if clearly disclosed on the product page or at checkout.
Where a refund is approved, it is normally processed to the original payment method unless another lawful method is agreed or required by policy.
11. User Content, Reviews, and Communications
Users may submit reviews, ratings, comments, photographs, videos, questions, or other content through the Platform.
By submitting content, you confirm that:
- you own it or have the right to share it,
- it is accurate to the best of your knowledge,
- it does not violate law or third-party rights, and
- it is not misleading, fraudulent, abusive, or defamatory.
You grant BazaarCo a non-exclusive, worldwide, royalty-free license to host, store, reproduce, publish, adapt, moderate, and display that content for operating, improving, marketing, and protecting the Platform.
We may remove or restrict any content that violates these Terms, our Reviews and Ratings Guidelines, Community Guidelines, or applicable law.
12. Acceptable Use and Prohibited Conduct
You must not use the Platform to:
- commit fraud or facilitate unlawful conduct,
- buy, sell, or advertise prohibited or restricted products,
- post false, manipulated, or paid reviews without disclosure,
- impersonate another person or entity,
- abuse promotions, referrals, coupons, refunds, or chargebacks,
- scrape, crawl, copy, or harvest data using bots or unauthorized automation,
- interfere with the security, stability, or performance of the Platform,
- upload malware, destructive code, or harmful content,
- infringe intellectual property or privacy rights,
- harass, threaten, or discriminate against users, staff, couriers, or Sellers, or
- circumvent BazaarCo's policies, fees, account controls, or technical protections.
13. Intellectual Property and Software
The Platform's software, trademarks, logos, design, layout, text, graphics, databases, and other content are owned by BazaarCo or its licensors, except for third-party materials and Seller-provided content.
You may use the Platform only for personal, lawful, and non-commercial marketplace purposes unless BazaarCo expressly authorizes otherwise in writing.
You must not copy, republish, reverse engineer, decompile, distribute, sublicense, or create derivative works from the Platform or its software except to the limited extent allowed by law.
Additional software or app-store terms may apply to your use of BazaarCo mobile applications or third-party integrations.
14. Privacy and Electronic Communications
Our handling of personal data is described in the Privacy Policy and Cookie & Tracking Notice.
By using the Platform, you consent to receive electronic communications from BazaarCo, including:
- order confirmations,
- invoices and receipts,
- OTPs and login alerts,
- support and grievance responses,
- policy notices,
- service announcements, and
- marketing messages where you have consented or where otherwise permitted by law.
15. Third-Party Services
The Platform may rely on third-party services such as payment gateways, courier partners, SMS/email providers, cloud infrastructure, analytics tools, maps, and social-login services.
BazaarCo is not responsible for the separate terms, privacy practices, or downtime of those third parties, but we may coordinate with them to investigate service failures, payment issues, delivery incidents, or security concerns affecting the Platform.
16. Suspension, Termination, and Enforcement
BazaarCo may suspend or terminate access to the Platform, cancel Orders, freeze promotions, remove content, or block devices or accounts where we reasonably believe it is necessary to:
- protect Buyers, Sellers, BazaarCo, or the public,
- investigate fraud, abuse, or security incidents,
- comply with a legal or regulatory obligation,
- enforce these Terms or another BazaarCo policy, or
- prevent loss, reputational harm, or technical disruption.
Termination does not affect rights or obligations that arose before termination, including payment obligations, chargebacks, investigations, indemnity duties, or dispute resolution rights.
17. Grievance Redressal and Customer Support
BazaarCo maintains a grievance redressal mechanism described in the Grievance Redressal Policy.
Users may contact us through the support channels listed on our Legal Information page. We may request documents, photographs, order records, or other evidence before deciding a complaint, refund, or platform-enforcement issue.
18. Disclaimers and Limitation of Liability
To the extent permitted by law:
- the Platform is provided on an "as is" and "as available" basis;
- BazaarCo does not guarantee uninterrupted, error-free, or always-secure operation of the Platform;
- BazaarCo does not guarantee that every Seller listing is complete, accurate, or continuously available; and
- BazaarCo is not responsible for Seller non-performance beyond BazaarCo's own legal duties, Platform commitments, and any protection programs or refund obligations we have expressly adopted.
BazaarCo will not be liable for indirect, incidental, special, consequential, exemplary, or purely economic losses, including loss of profit, loss of goodwill, or loss of business opportunity, arising from use of the Platform.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded under applicable Nepali law.
19. Indemnity
You agree to indemnify and hold BazaarCo, its affiliates, directors, officers, employees, and agents harmless from losses, liabilities, claims, penalties, and reasonable costs arising out of:
- your breach of these Terms,
- your unlawful conduct,
- your misuse of the Platform,
- your infringement of third-party rights, or
- false, misleading, or unauthorized content or information submitted by you.
20. Force Majeure
BazaarCo and, where applicable, Sellers or logistics partners will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, strikes, internet outages, cyberattacks, government orders, border restrictions, power failures, civil unrest, or transportation disruption.
21. Changes to These Terms
BazaarCo may update these Terms from time to time to reflect legal, operational, product, or policy changes.
When material changes are made, we may notify Users through the Platform, email, SMS, app notifications, or other reasonable means. The updated version becomes effective on the date shown at the top of this document. Continued use of the Platform after that date means you accept the revised Terms.
22. Governing Law and Dispute Resolution
These Terms are governed by the laws of Nepal.
Before starting formal legal proceedings, the parties should first attempt to resolve the issue through BazaarCo's grievance process where appropriate. Subject to any non-waivable statutory forum or consumer remedy, disputes will be subject to the competent courts of Kathmandu, Nepal.
23. Miscellaneous
- Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
- Waiver: Failure to enforce any provision is not a waiver of future enforcement.
- Assignment: You may not transfer your rights or obligations under these Terms without our prior written consent. BazaarCo may assign these Terms as part of a merger, restructuring, financing, or sale of business.
- Entire agreement: These Terms and the policies incorporated by reference form the complete agreement between you and BazaarCo regarding use of the Platform.
24. Contact
- Support email: support@bazaarconepal.com
- Phone / WhatsApp: +977 9700053075
- Support hours: 8 AM - 8 PM, Sunday - Friday
For formal business and registration details, see Legal Information.
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