BazaarCo Seller Policy

This Seller Policy is the single reference page for anyone registering, or considering registering, as a Seller, Store owner, merchant, brand, distributor, reseller, or other business user on BazaarCo.

BazaarCo is currently pre-launch: the company's Nepal registration is in progress, and no live orders, payments, commissions, or payouts exist on the Platform yet. This page describes the standards BazaarCo expects sellers to meet and gives early sellers a preview of how the marketplace will work once it opens. Submitting seller information, completing onboarding steps, or creating a Store listing does not by itself create a binding agreement between you and BazaarCo. Once company registration and marketplace launch are complete, BazaarCo will present final Seller Terms that you must accept before selling is enabled, and those terms — not this page — will govern the live seller relationship.

1. Who May Register as a Seller

On BazaarCo, the Seller — not BazaarCo — is the counterparty to the Buyer: once orders are live, the sales contract for a marketplace order will be formed between the Buyer and the relevant Seller, with BazaarCo acting as the intermediary platform facilitating listing display, ordering, payments, logistics coordination, and dispute handling.

Sellers may include registered businesses, brands, shops, distributors, resellers, and eligible individual merchants, subject to BazaarCo's review and approval.

To register as a seller, you should generally be able to:

• enter into a binding agreement under Nepal law, and have authority to act for your business if you are registering on its behalf;
• provide accurate registration, contact, and business information;
• complete any identity, tax, banking, or business verification BazaarCo requests during onboarding;
• fulfill orders reliably once selling is enabled; and
• comply with BazaarCo's policies and applicable law.

BazaarCo may accept or decline any seller registration at its discretion and may ask for additional information before activating or continuing a seller account.

2. Information You May Be Asked to Submit

During onboarding, BazaarCo may ask sellers to provide information or documents such as:

• legal or business name, contact details, and address;
• PAN, VAT, or other tax information where applicable;
• business registration or license details where required;
• bank or payout account information;
• warranty, return, or after-sales details for the products you intend to sell; and
• any other compliance or product documentation reasonably required.

You are responsible for keeping this information accurate and current, and for protecting your seller login credentials and restricting account access to authorized personnel.

3. Listing Standards

Once listings are enabled, sellers will be responsible for the products and content they publish.

Listings must:

• be accurate, current, and not misleading, and match the actual product, variation, and condition offered;
• be properly priced and categorized, with truthful images, videos, and specifications;
• include the information a buyer needs to make an informed purchase — for example brand, key specifications, size or quantity, price, stock status, warranty or after-sales terms, country of origin (especially for imported goods), manufacture or expiry date where relevant, and any safety warnings or age restrictions; and
• disclose material limitations rather than hide them.

Do not describe a product as "original," "genuine," "official," "authorized," or "branded" unless that claim is true and supportable. Do not describe a used, refurbished, opened, or repackaged product as "new." Do not mark a product "in stock" if you do not reasonably expect to fulfill orders for it. Do not describe a product as "guaranteed" or "safe" in a way that overstates what you can lawfully promise.

Images and videos must show the actual product, or a fair and clearly representative depiction of it, without misleading buyers about quality, size, condition, or included accessories, and without deceptive watermarks or fake endorsements. You may only use media you have the right to use.

4. Product Legality and Prohibited Categories

Sellers must sell only products that are lawful, genuine, properly sourced, and suitable for sale on the Platform. Products generally fall into three groups:

• Prohibited products cannot be listed, sold, promoted, or facilitated on BazaarCo at all — for example illegal drugs and controlled substances; weapons, explosives, and ammunition where sale is unlawful; counterfeit, replica, pirated, or stolen goods; unsafe, banned, or recalled products; endangered wildlife or protected-species products; and pornographic, obscene, or otherwise unlawful content.
• Restricted products may only be listed if all applicable legal, age, licensing, and BazaarCo approval requirements are met — for example alcohol and tobacco, age-restricted goods, certain health and wellness products, regulated electronics, and similar categories requiring a license, permit, or special handling.
• Review-required products are items BazaarCo may allow, restrict, or remove depending on risk, category rules, or evolving law.

If there is any doubt about whether a product is allowed, assume it is not until BazaarCo confirms otherwise. BazaarCo may update, narrow, or expand these categories at any time, and may remove or refuse any listing that creates legal, safety, fraud, or consumer-protection risk.

5. Fulfillment and Logistics Expectations

Once orders are live, sellers will be expected to fulfill accepted orders responsibly and on time. This is informational guidance on how fulfillment is expected to work, not a binding service-level commitment:

• keep inventory reasonably accurate and avoid accepting orders you cannot fulfill;
• pack products securely and appropriately for the item type, and protect against foreseeable transit damage;
• prepare and hand over orders within the dispatch timelines communicated during onboarding or through the seller dashboard;
• have the correct item, quantity, and accessories ready at the declared pickup or drop-off point, depending on whether your fulfillment model is courier pickup, hub drop-off, or another arrangement communicated to you; and
• cooperate with BazaarCo or its logistics partners on rescheduled pickups, failed handovers, and return-to-origin handling.

Failed or repeatedly missed pickups, incomplete packing, or inaccurate handover information may be treated as seller performance issues once the marketplace is live.

6. Conduct Expectations

Sellers are expected to deal honestly and professionally with buyers, other sellers, and BazaarCo. This means:

• selling only genuine, lawfully sourced products and maintaining accurate listings;
• treating buyers fairly — not misleading them about availability, price, delivery, warranty, or authenticity, and not denying legitimate support, replacement, or refund requests in bad faith;
• keeping transactions on BazaarCo — not directing buyers to WhatsApp, bank transfer, or other off-platform channels to complete or repeat a sale;
• not posting or arranging fake reviews, ratings, or testimonials, and not pressuring buyers to remove or change genuine feedback;
• not engaging in fraud, bribery, collusion, sham transactions, or other conduct that distorts marketplace trust;
• respecting intellectual property and brand rights, including not using unauthorized trademarks, logos, or copyrighted content;
• protecting customer and platform data — not misusing, selling, or repurposing customer information without authorization;
• not harassing, threatening, or using abusive language toward buyers, couriers, other sellers, or BazaarCo staff; and
• sourcing goods lawfully and ethically — not using unlawfully sourced goods, forced labor, or bonded labor in your supply chain.

Sellers are also expected to cooperate in good faith when BazaarCo requests information related to product compliance, authenticity, sourcing, or a buyer complaint.

7. Payouts and Commercial Terms

BazaarCo does not process live orders, payments, or seller payouts today. Once ordering launches, payouts will be processed after orders are live; details of the payout process, timing, and any applicable commercial terms will be shared with sellers during onboarding, ahead of selling being enabled. No commission rate, fee schedule, or payout cycle is published on this page, because none is currently in effect.

8. Returns, Refunds, and Buyer Support

Once buyer orders are live, sellers will be expected to cooperate with valid return, refund, replacement, exchange, cancellation, warranty, and buyer-support processes, and not deny legitimate buyer remedies in bad faith. Current buyer-facing return and support information is available through the Help Center.

9. BazaarCo's Rights and Possible Enforcement Actions

To protect buyers, sellers, and marketplace integrity, BazaarCo may review or investigate listings and seller conduct, request supporting documents, edit or remove listings, and restrict or suspend seller accounts for serious or repeated violations. Once the marketplace is live, this may also include actions such as holding payouts, restricting account features, or limiting category access where reasonably necessary.

10. Changes to This Page

BazaarCo may update this Seller Policy as onboarding requirements, marketplace features, or applicable law evolve, and will post the updated version here with a new "Last Updated" date. The final Seller Terms presented before selling is enabled will supersede this page for anything that conflicts with it.

11. Contact

For seller onboarding, compliance, operations, or general questions, contact:

• Seller Support Email: bazaarco.business@gmail.com
• Phone / WhatsApp: +977 9700053075