Loading BazaarCo. Preparing your marketplace experience.Loading BazaarCo. Preparing your marketplace experience.This Return and Refund Policy explains when a Buyer may request a return, replacement, exchange, or refund for products purchased through BazaarCo. It forms part of our Terms and Conditions, Buyer Protection Policy, Payment Policy, and any product-specific warranty or seller terms shown on the Platform.
BazaarCo operates a marketplace. Return approval, logistics, inspection, and refund outcomes may involve BazaarCo, the relevant Seller, and our payment or delivery partners.
You may request a return, replacement, exchange, or refund when:
Nothing in this policy is intended to narrow any mandatory right a Buyer may have under Nepali law to return or seek refund for goods or services that do not conform to the description, display, or agreement presented at the time of purchase.
Unless a longer period is stated on the product page, a warranty card, or another BazaarCo policy:
7 days after delivery;7 days after delivery; andIf a product develops an issue after use and the issue appears to fall under a manufacturer or seller warranty rather than a delivery-time defect, the matter may be handled under the applicable warranty terms instead of this return policy.
BazaarCo may allow change-of-mind returns for selected categories or campaigns. Change-of-mind returns are not available for every product.
Where change-of-mind returns are allowed, the item must usually:
If the product page, checkout, or campaign terms state that an item is non-returnable for change-of-mind reasons, that restriction will apply unless the item is defective, damaged, incorrect, incomplete, expired, counterfeit, or materially misdescribed.
The following categories may be non-returnable, limited-return, or exchange-only unless the item delivered is defective, damaged, incorrect, incomplete, expired, or not as described:
To support a valid return request, you may be asked to provide:
BazaarCo or the Seller may reject or adjust a claim if the returned item:
To request a return or refund:
BazaarCo may decline requests submitted outside the stated process where the issue cannot be properly verified, but we may still review exceptional cases in our discretion.
Depending on the product, Seller, location, and reason for return, BazaarCo may arrange:
If the return is approved because the item was defective, damaged, expired, incorrect, incomplete, counterfeit, or not as described, BazaarCo will generally bear or reimburse reasonable return logistics costs.
If a change-of-mind return is approved, the Buyer may be required to pay return shipping, handling, or other disclosed logistics costs unless BazaarCo states otherwise for a campaign or specific category.
After a return request is submitted, BazaarCo and/or the Seller may:
Available remedies may include:
BazaarCo’s decision will be based on the return reason, the evidence available, product condition, category restrictions, and applicable law or policy.
If BazaarCo determines that the goods or services did not conform to the description, display, or agreement shown to the Buyer at the time of purchase, BazaarCo may require return acceptance, exchange, refund including applicable taxes, or another remedy required by law or policy.
Approved refunds are usually issued to the original payment method, unless that method is unavailable or BazaarCo offers and you accept an alternative refund method permitted by law.
Typical refund channels may include:
Once a refund is approved, BazaarCo will initiate it within a commercially reasonable time. Actual receipt time depends on banks, wallet providers, payment gateways, and settlement partners. Payment processing timelines outside BazaarCo’s control may delay the final credit.
Shipping fees, platform fees, COD charges, promotional discounts, or bundled benefits may be adjusted depending on the reason for return, whether the full order or only part of it is returned, and whether the return was due to Buyer preference or Seller/platform fault.
Where operationally possible, BazaarCo or the Seller may offer:
An exchange or replacement is subject to stock availability, logistics feasibility, product category restrictions, and inspection of the returned item.
If your parcel appears tampered with, visibly damaged, or incomplete at delivery:
Failure to preserve basic evidence may affect our ability to verify the claim, especially for shortage or tampering disputes.
BazaarCo may reject, suspend, or investigate return and refund requests if we reasonably suspect:
Where abuse is confirmed, BazaarCo may limit account features, deny future return privileges, suspend accounts, reverse credits where permitted, or take legal action.
Sellers on BazaarCo must:
Seller non-compliance may lead to chargebacks, account penalties, listing restrictions, suspension, withholding of payouts, or account termination.
This policy should be read together with our Buyer Protection Policy. If there is a conflict between a promotional statement and this policy, BazaarCo may apply the more specific rule for the affected category, campaign, or order.
Warranty claims for defects arising after delivery and use may be governed by the seller warranty, manufacturer warranty, or any separate warranty policy disclosed on the Platform.
BazaarCo may update this Return and Refund Policy from time to time to reflect changes in law, operational practice, product categories, payment methods, or dispute trends. The latest version will be posted on the Platform with the updated effective date.
If you need help with a return, refund, or exchange request, contact us at: