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It should be read together with the Terms and Conditions, Payment Policy, Cancellation Policy, Return and Refund Policy, and Buyer Protection Policy.
BazaarCo operates a marketplace and may rely on Sellers, courier partners, logistics partners, and service providers to fulfill and deliver orders.
Before you place an order, BazaarCo may show delivery-related information such as:
The delivery information shown at checkout is an estimate or operational commitment based on the information available at that time. It may change if the order later encounters stock, weather, access, payment, compliance, courier-capacity, or other fulfillment issues.
BazaarCo may deliver only to selected serviceable areas, and service availability may vary depending on:
Some products, sellers, or payment methods may not be available for all locations. BazaarCo may restrict or decline delivery to locations that are unserviceable, unsafe, inaccessible, legally restricted, or operationally impractical.
Delivery times depend on the product, seller, location, courier route, service level, and fulfillment conditions.
While BazaarCo may describe certain deliveries as standard, express, same-day, next-day, or similar, such labels reflect an intended service level rather than an unconditional guarantee unless BazaarCo expressly states otherwise for the specific order.
Delivery may be delayed by factors such as:
To help ensure successful delivery, Buyers must:
If incorrect, incomplete, or unreachable delivery details cause delay, failed delivery, or return-to-origin, BazaarCo may treat the resulting issue under the applicable cancellation, return, refund, or order-abuse rules.
After an order is accepted, the Seller and/or BazaarCo’s logistics partners may:
For some orders, BazaarCo may offer tracking, delivery-status updates, OTP verification, signature confirmation, or other delivery controls, but these features may not be available for every shipment.
Delivery or logistics charges, if applicable, are generally disclosed before order confirmation.
Delivery charges may vary based on:
If BazaarCo offers free shipping, subsidized shipping, or promotional delivery benefits, those offers remain subject to the applicable campaign terms.
If a Buyer authorizes another person, household member, office receptionist, guard, colleague, or other representative to receive the parcel at the delivery location, BazaarCo may treat delivery to that person as delivery to the Buyer.
The Buyer remains responsible for ensuring that the authorized recipient is available and able to accept the parcel.
Delivery may fail if:
Where delivery fails, BazaarCo or its courier partner may, depending on the circumstances:
Repeated failed deliveries or COD refusals may affect future order privileges or payment-method availability.
If an order is materially delayed, appears lost in transit, or is marked delivered without successful receipt, BazaarCo may investigate using available information such as:
Depending on the outcome, BazaarCo may provide an updated delivery timeline, replacement, refund, partial refund, or other suitable resolution under the Buyer Protection Policy or Return and Refund Policy.
If a parcel appears visibly damaged, tampered with, incomplete, or materially inconsistent with the order when received, the Buyer should:
Delivery-related defects, shortages, wrong-item claims, or transit-damage complaints may be handled under the Return and Refund Policy and Buyer Protection Policy.
If a Buyer refuses a shipment:
If the issue concerns a wrong, damaged, defective, incomplete, expired, counterfeit, or materially misdescribed item, the Buyer should rely on the Return and Refund Policy or Buyer Protection Policy, not refusal alone.
Orders are usually easier to cancel before dispatch. Once an item has been dispatched or is out for delivery, cancellation may no longer be possible.
For cancellation rules, see the Cancellation Policy.
BazaarCo coordinates shipping and delivery as part of its marketplace operations, but delivery execution may involve third-party couriers and seller-side fulfillment.
Responsibility for a delivery issue may depend on whether the issue arose from:
BazaarCo may investigate and determine the appropriate operational or customer remedy in light of the available evidence, applicable policy, and law.
BazaarCo may update this Shipping and Delivery Policy from time to time to reflect changes in logistics coverage, courier operations, legal requirements, payment methods, product handling needs, or dispute trends. The latest version will be posted on the Platform with the updated effective date.
For shipping or delivery-related questions, contact: