BazaarCo Privacy Policy

This Privacy Policy explains how BazaarCo may collect, use, store, share, and otherwise process personal data when you use the BazaarCo website, mobile applications, checkout, seller tools, customer support channels, and related marketplace services.

This Policy should be read together with the Terms & Conditions, Cookie & Tracking Notice, and Business Information.

1. Who This Policy Applies To

This Policy applies to personal data relating to:

• Buyers and prospective Buyers;
• Sellers, Store operators, and seller representatives;
• users who browse or interact with the Platform without purchasing;
• people who contact BazaarCo for support or complaints; and
• other individuals whose information is provided in connection with a BazaarCo transaction or account.

2. The Types of Personal Data We May Collect

Depending on how you use BazaarCo, we may collect categories of personal data such as:

A. Account and Identity Information

• name;
• email address;
• phone number;
• login or account credentials;
• date of birth or age-verification data where required;
• profile information you choose to provide; and
• identity or verification records where needed for compliance, fraud prevention, or seller onboarding.

B. Order and Transaction Information

• order history;
• cart, checkout, and purchase details;
• billing and delivery information;
• refund, return, replacement, or complaint records;
• transaction identifiers and payment references; and
• limited payment-related metadata needed to process and check transactions.

C. Device, Usage, and Technical Information

• IP address;
• browser type and version;
• device identifiers;
• app, browser, and operating system information;
• pages visited, features used, clicks, and search activity;
• log, diagnostic, and security information; and
• information collected through cookies and similar technologies, as described in our Cookie & Tracking Notice.

D. Seller and Business Information

For Sellers or applicants to sell on BazaarCo, we may also collect:

• business name and trading details;
• contact person details;
• bank or payout details;
• tax registration information such as PAN/VAT details where applicable;
• company registration or licensing information where required; and
• KYC, verification, or compliance-related documents.

E. Support, Safety, and Complaint Information

• messages sent to BazaarCo support;
• complaint or grievance submissions;
• attachments such as screenshots, photos, invoices, or correspondence;
• fraud or abuse reports; and
• records created during dispute handling, moderation, or enforcement.

3. How We Collect Personal Data

We may collect personal data:

• directly from you when you register, place an Order, become a Seller, submit content, or contact us;
• automatically through your use of the Platform and its technical systems;
• from Sellers, Buyers, couriers, payment providers, or service partners involved in a transaction;
• from identity-verification, fraud-prevention, or compliance providers where used; and
• from lawful public or regulatory sources where relevant to compliance or enforcement.

4. Why We Use Personal Data

We may use personal data for purposes such as:

• creating and managing accounts;
• processing Orders, payments, deliveries, returns, refunds, and payouts;
• verifying identity, age, eligibility, or account ownership;
• preventing fraud, abuse, counterfeit activity, unauthorized access, and other security risks;
• providing customer support and handling grievances or disputes;
• operating, improving, monitoring, and troubleshooting the Platform;
• personalizing certain user experiences or recommendations where appropriate;
• communicating transaction updates, support responses, policy notices, and service messages;
• administering Seller onboarding, verification, compliance, and settlement workflows;
• complying with legal, tax, regulatory, law-enforcement, or court-related obligations; and
• sending marketing or promotional communications where permitted or based on your consent.

5. Legal Bases and Grounds for Processing

Depending on the context, BazaarCo may process personal data on one or more of the following grounds:

• to perform or prepare a contract with you;
• to comply with a legal or regulatory obligation;
• to protect the security, integrity, or lawful operation of the Platform;
• for BazaarCo's legitimate operational, fraud-prevention, safety, compliance, or business interests, where appropriate; or
• based on consent, where consent is the relevant basis for a particular activity such as certain optional marketing or tracking uses.

If processing depends on consent, you may generally withdraw that consent for future processing, subject to legal or operational limits.

6. When We May Share Personal Data

BazaarCo may share personal data where reasonably necessary with:

A. Sellers and Buyers

We may share limited transaction-related information between the parties to a transaction where needed for fulfillment, delivery, support, return handling, or dispute resolution.

B. Logistics, Delivery, and Fulfillment Partners

We may share data needed to deliver, collect, return, or verify an Order.

C. Payment and Fraud-Prevention Providers

We may share payment-related and risk-related information with payment processors, banks, wallets, gateways, and fraud-prevention providers involved in the transaction.

D. Service Providers

We may use third-party providers for hosting, analytics, communications, customer support, identity verification, security, moderation, cloud services, or operational support.

E. Regulators, Authorities, and Legal Processes

We may disclose information where required or reasonably necessary for compliance with applicable law, court order, lawful request, tax obligations, consumer-protection obligations, investigations, or enforcement.

F. Corporate or Business Transfers

If BazaarCo undergoes a merger, restructuring, financing event, acquisition, or asset transfer, personal data may be disclosed as part of that process subject to applicable law.

BazaarCo does not state in this Policy that it sells personal data as a routine business model for third-party marketing.

7. Data Retention

BazaarCo may keep personal data for as long as reasonably necessary for:

• account operation;
• order and payment processing;
• returns, refunds, grievances, and dispute handling;
• seller verification and settlement;
• fraud prevention and security monitoring;
• legal, tax, audit, and recordkeeping duties; and
• enforcing our agreements and policies.

Retention periods may vary depending on the type of data, the purpose for which it was collected, and any legal obligations that apply. When personal data is no longer reasonably needed, BazaarCo may delete it, anonymize it, or securely retain it only to the extent required by law or legitimate compliance needs.

8. Cookies and Similar Technologies

BazaarCo may use cookies and similar technologies for security, login continuity, cart functionality, analytics, performance measurement, personalization, and marketing-related purposes.

For more detail, including how such technologies may be managed, please see our Cookie & Tracking Notice.

9. Your Privacy Choices and Rights

Subject to applicable law and reasonable verification, you may have rights such as:

• requesting access to personal data BazaarCo holds about you;
• requesting correction of inaccurate or incomplete data;
• requesting that BazaarCo allow you to access, review, or update certain profile or account information maintained on the Platform;
• requesting account closure or deactivation of identity-linked account features, subject to legal, fraud-prevention, security, and record-retention limits;
• requesting deletion where data is no longer required and no legal retention duty prevents deletion;
• requesting withdrawal from certain consent-based activities;
• objecting to or limiting certain uses where applicable; and
• filing a privacy-related complaint with BazaarCo or an appropriate authority.

BazaarCo may need to verify identity before acting on certain requests and may decline or limit a request where an exemption, legal duty, fraud risk, or overriding compliance reason applies.

Where BazaarCo relies on personal information to operate an account, complete transactions, prevent fraud, or comply with law, some data may need to be retained or certain account functions may remain restricted even after a modification or closure request.

10. Security

BazaarCo uses reasonable technical, administrative, and organizational measures intended to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or transmission method can be guaranteed to be perfectly secure. Users should also protect their own credentials, devices, and account access.

11. Cross-Border Processing and Storage

BazaarCo's services or service providers may involve data processing or storage inside or outside Nepal depending on infrastructure, vendor arrangements, and operational needs.

Where cross-border handling occurs, BazaarCo aims to do so using arrangements that are reasonably appropriate to the legal and operational context. The location of infrastructure and providers may change over time.

12. Children's Data

BazaarCo is not intended to be used independently by children who lack legal capacity to contract under applicable law. Where the Platform requires adult eligibility, use by minors should occur only through a parent or guardian acting on their behalf as permitted by BazaarCo policy.

If BazaarCo becomes aware that personal data has been collected in a manner inconsistent with applicable eligibility rules or law, BazaarCo may take appropriate corrective steps.

13. Complaints and Privacy Questions

If you have a privacy question, request, or complaint, you may contact BazaarCo using the support details published on the Platform.

Current contact details include:

• Support email: support@bazaarconepal.com
• Phone / WhatsApp: +977 9700053075

Privacy-related complaints may also be routed through BazaarCo's Contact & Complaints page where appropriate.

14. Changes to This Policy

BazaarCo may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes.

The updated version becomes effective on the date shown at the top of this document. Where appropriate, BazaarCo may provide notice of material changes through the Platform or other reasonable communication channels.

15. Governing Law

This Privacy Policy is governed by the laws of Nepal, subject to any mandatory privacy, consumer, or electronic-commerce rules that apply.

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