This policy explains when and how Orders may be canceled on BazaarCo, what happens after cancellation, and how refunds are handled for eligible canceled Orders.
This policy should be read together with the Terms & Conditions, Payment Policy, Shipping & Delivery Policy, Return & Refund Policy, and Buyer Protection Policy.
1. Scope
This policy applies to cancellation requests for Orders placed through the BazaarCo Platform.
Cancellation is different from return or refund after delivery:
- Cancellation usually applies before dispatch or before the service has started.
- Return or refund usually applies after dispatch, delivery, or acceptance, subject to the relevant policy and applicable law.
2. Buyer-Initiated Cancellation Before Dispatch
Buyers may generally request cancellation of an Order, or part of an Order, before the relevant item is dispatched.
Where cancellation is requested before dispatch and the Order has not already moved into irreversible fulfillment, BazaarCo will usually allow cancellation without a cancellation fee.
Pre-dispatch cancellation is more likely to be accepted where:
- the item has not been handed to a courier;
- the Seller has not started a non-reversible custom or made-to-order process;
- the Order is not blocked by fraud review, payment failure, or legal restriction; and
- the Product is not subject to special category rules disclosed at checkout.
3. How to Cancel
To request cancellation:
- Go to My Orders.
- Open the relevant Order or item.
- Use the cancellation option if available.
- Select the reason and submit the request.
If self-service cancellation is unavailable, contact BazaarCo support promptly:
- Email: support@bazaarconepal.com
- Phone / WhatsApp: +977 9700053075
Submission of a cancellation request does not itself guarantee cancellation. The request must still be checked against the Order's fulfillment status.
4. When Cancellation May No Longer Be Possible
Cancellation may be refused where:
- the item has already been dispatched or is out for delivery;
- the Product is custom-made, personalized, specially sourced, or otherwise non-cancellable once processing has started;
- the Order has been placed through a special campaign with clearly disclosed restrictions;
- the payment is under fraud or compliance review;
- the Buyer has repeatedly abused cancellation rights; or
- cancellation is no longer operationally possible because the Product has already entered final fulfillment.
If cancellation is no longer available, the Buyer may still have return, refund, replacement, or statutory consumer rights depending on the circumstances.
5. Partial Cancellation
Where an Order contains multiple items, BazaarCo may permit:
- cancellation of the full Order; or
- cancellation of specific items only.
Partial cancellation depends on whether the affected items have already been accepted, packed, dispatched, or grouped into a shared shipment. The remaining items may continue through normal fulfillment.
6. Cash on Delivery Orders
For Cash on Delivery Orders:
- cancellation before dispatch is generally allowed;
- no refund is required if payment has not yet been collected;
- BazaarCo may restrict COD cancellation privileges for users with repeated failed deliveries, refusal patterns, or cancellation abuse.
If a COD Order has already been dispatched, it may no longer be cancellable. In that case, any after-delivery remedy is governed by the return, refund, and buyer-protection policies.
7. Prepaid Orders and Cancellation Refunds
If an eligible prepaid Order is canceled before dispatch, BazaarCo will generally process a refund of the amount actually paid for the canceled item or Order, including eligible taxes and any refundable delivery charge connected to the canceled portion.
Refund handling may vary depending on:
- whether the cancellation is full or partial;
- whether the Order used coupons, wallet credits, promotional discounts, or cashback;
- whether any part of the shipment has already been fulfilled; and
- the original payment method.
Approved refunds are generally sent:
- to the original payment method where feasible;
- by wallet reversal or bank transfer where operationally required; or
- through another lawful method permitted by BazaarCo's policies and the payment provider.
Timing depends on the bank, wallet, or payment gateway involved, but BazaarCo aims to process approved cancellation refunds promptly after confirmation.
8. Orders Already Dispatched
Once an item has been dispatched, it may no longer be eligible for cancellation.
In those cases:
- the Buyer should not assume that refusal alone guarantees a refund;
- BazaarCo or the Seller may require the shipment to be returned, verified, or marked undelivered before any refund is processed; and
- the final outcome will depend on the reason for refusal, the product category, shipping status, and the applicable return or buyer-protection rules.
If the issue is that the item is wrong, defective, damaged, incomplete, expired, counterfeit, or materially different from the listing, the Buyer should use the Return & Refund Policy or Buyer Protection Policy, not rely on cancellation alone.
9. Seller-Initiated Cancellation
Sellers may request or cause cancellation only for legitimate reasons, such as:
- stock unavailability;
- inability to fulfill to the stated delivery area;
- pricing or listing error;
- duplicate or clearly mistaken Orders;
- suspected fraud or compliance concern;
- prohibited or restricted product issues; or
- a Buyer-requested cancellation.
Sellers must not cancel Orders arbitrarily or for improper reasons such as:
- seeking a higher price elsewhere;
- avoiding seller-performance metrics;
- discriminating against a Buyer; or
- redirecting the transaction outside BazaarCo.
BazaarCo may take enforcement action against Sellers who misuse cancellations.
10. BazaarCo-Initiated Cancellation
BazaarCo may cancel an Order, with or without prior notice where appropriate, if we reasonably believe it is necessary to:
- prevent fraud, abuse, or unauthorized payment use;
- comply with law, regulation, court order, or government direction;
- address prohibited-product, safety, or authenticity concerns;
- correct a serious pricing, catalog, or system error;
- resolve a duplicate or invalid transaction;
- respond to failed verification of age, identity, or address; or
- protect Buyers, Sellers, BazaarCo, or the public from loss or harm.
Where a prepaid Order is canceled by BazaarCo for a reason that does not disqualify the Buyer from refund, the eligible refund will be processed under the applicable payment and refund rules.
11. Promotions, Credits, and Vouchers
If a canceled Order used discounts, wallet credits, reward benefits, cashback, or promotional vouchers:
- any cash amount actually paid will be handled under the normal refund process;
- non-cash promotional benefits may be reinstated, forfeited, adjusted, or reissued according to the applicable campaign terms; and
- BazaarCo may deny reinstatement where the promotion has expired, was single-use, or was obtained through misuse.
12. Misuse of Cancellation Rights
Buyers must not misuse the cancellation process. Examples include:
- repeatedly placing Orders without intent to complete them;
- abusing COD by repeated refusal or last-minute cancellation;
- using cancellations to manipulate promotions, inventory, or Seller performance; or
- combining false claims with cancellation requests.
If BazaarCo detects misuse, we may restrict cancellation privileges, limit COD access, cancel suspicious Orders, suspend the account, or take further action under the Terms & Conditions.
13. Disputes About Cancellations
If a cancellation request is denied, delayed, or disputed, the Buyer may contact BazaarCo support and request review.
Where the issue is not resolved through ordinary support, the matter may be escalated under the Grievance Redressal Policy.
14. Governing Law
This policy is governed by the laws of Nepal and operates alongside any mandatory consumer rights or e-commerce protections that cannot lawfully be excluded.
15. Contact
- Support email: support@bazaarconepal.com
- Phone / WhatsApp: +977 9700053075
- Support hours: 8 AM - 8 PM, Sunday - Friday
For post-delivery issues, see the Return & Refund Policy.
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