Loading BazaarCo. Preparing your marketplace experience.Loading BazaarCo. Preparing your marketplace experience.A complaint is a dispute connected to a transaction, service, or your rights as a user of BazaarCo — for example non-delivery, a damaged or wrong product, a refund or return dispute, a payment problem, or seller misconduct. Ordinary product reviews, feature requests, and general questions are handled through regular support rather than the complaints process.
To submit a complaint, email support@bazaarconepal.com with the subject “GRIEVANCE”, or message us on WhatsApp. Please include your order number or account details, a description of the issue, and any supporting evidence such as photos or receipts.
Once received, we log the complaint, review it against the relevant order and policy records, and reach a decision. We aim to acknowledge and review complaints as promptly as reasonably possible, and will act within the legally applicable period where one is specified by law.
There is currently no separate ticket-tracking portal — email and WhatsApp are the channels we use to receive and respond to complaints.