These Reviews and Ratings Guidelines explain how Buyers, Sellers, and other Users may submit, respond to, report, and rely on reviews, ratings, comments, photos, videos, and similar feedback on BazaarCo.
They should be read together with our Terms and Conditions, Community Guidelines, Buyer Protection Policy, Product Listing Rules, and Seller Code of Conduct.
Reviews are intended to help Users make informed decisions and help Sellers improve product quality and service. BazaarCo expects all review activity to be honest, relevant, lawful, and non-manipulative.
1. What This Policy Covers
This policy applies to:
- star ratings;
- written product reviews;
- Seller ratings or service feedback;
- uploaded review photos or videos;
- review comments, replies, and follow-up updates; and
- other user-submitted feedback displayed on the Platform.
2. Who May Leave a Review
BazaarCo may allow reviews only from Users connected to a genuine order, delivered order, completed interaction, or other verifiable platform activity. In some cases, BazaarCo may restrict reviews to verified Buyers only.
BazaarCo may refuse, delay, limit, or remove review privileges where:
- the order cannot be verified;
- the account appears fraudulent, abusive, duplicated, or policy-violating;
- the review is submitted through automated or deceptive means; or
- BazaarCo determines additional verification is necessary.
If BazaarCo shows a Verified Purchase or similar badge, it generally means the review is linked to an order recorded through the Platform. It does not mean BazaarCo independently guarantees every statement in that review.
3. What Reviews Should Contain
Reviews should reflect a genuine first-hand experience and should be reasonably focused on the product, Seller service, packaging, fulfillment, or overall transaction.
Helpful reviews often include:
- whether the item matched the listing;
- product quality, fit, durability, or performance;
- delivery or packaging condition;
- whether the product felt authentic and complete;
- what worked well and what did not; and
- photos or videos that fairly show the item received.
Users should keep reviews clear, factual where possible, and fair in tone, even when sharing negative experiences.
4. Prohibited Review Conduct
The following conduct is not allowed:
- fake, fabricated, or misleading reviews;
- reviews submitted for products or orders not genuinely connected to the reviewer;
- self-reviews by Sellers, Store staff, employees, agents, affiliates, or family members without clear authorization and disclosure;
- competitor attacks, coordinated review bombing, or retaliatory reviews;
- copied, scraped, repetitive, or mass-generated review content;
- reviews generated or submitted through bots, scripts, or deceptive automation;
- offering, requesting, or accepting money, discounts, gifts, refunds, credits, or other benefits in exchange for a specific rating or misleading review outcome;
- pressuring a Buyer to remove, change, or soften a negative review through threats, harassment, or improper incentives;
- posting reviews that are irrelevant to the product or transaction; or
- any conduct intended to manipulate rankings, trust signals, or purchasing decisions unfairly.
5. Content That Is Not Allowed in Reviews
BazaarCo may remove or restrict reviews, replies, media, or comments that contain:
- abusive, hateful, threatening, harassing, or discriminatory language;
- obscene, sexually explicit, or violent content;
- personal attacks against Buyers, Sellers, staff, or other Users;
- personal data such as phone numbers, addresses, payment details, or identity documents;
- false accusations of criminal conduct presented without a reasonable basis;
- promotional content, spam, referral codes, or attempts to divert traffic off-platform;
- malware, malicious links, or phishing content;
- content that infringes intellectual property or privacy rights; or
- any other content BazaarCo reasonably considers unlawful, deceptive, unsafe, or inappropriate for the Platform.
6. Incentivized and Promotional Reviews
BazaarCo may allow review campaigns, loyalty programs, or post-purchase feedback requests only where they are run or approved in a controlled way that does not require a positive rating.
Users and Sellers must not:
- offer benefits only for
5-star or otherwise favorable reviews;
- make refunds, replacements, or support conditional on review removal or rating improvement;
- exchange free products or hidden compensation for undisclosed promotional reviews; or
- disguise advertising, endorsements, or seller-generated content as independent customer feedback.
If BazaarCo permits a promotional review feature, BazaarCo may require labeling, disclosure, or additional moderation.
7. Seller Responses to Reviews
Sellers may be allowed to respond to reviews through approved BazaarCo features.
Seller responses must:
- remain professional and relevant;
- focus on resolving the issue or clarifying facts;
- avoid disclosing private customer information; and
- avoid intimidation, blame-shifting, or retaliatory conduct.
Sellers must not:
- impersonate Buyers or third parties;
- contact reviewers inappropriately outside approved channels;
- threaten legal action merely to suppress honest criticism;
- demand deletion of a lawful negative review without policy grounds; or
- use customer support interactions to pressure Buyers into altering feedback.
8. BazaarCo Moderation Rights
BazaarCo may, without prior notice where appropriate:
- review, filter, delay, hide, label, or remove reviews and replies;
- disable review submission for specific products, categories, Stores, or accounts;
- request supporting evidence from Buyers or Sellers;
- investigate suspicious review patterns using transaction records, account behavior, IP/device signals, fulfillment data, and user reports; and
- take action against Users or Sellers who violate this policy or related Marketplace rules.
BazaarCo is not obliged to publish every submitted review and does not guarantee that reviews will remain available permanently.
9. Reporting Suspicious or Policy-Violating Reviews
If you believe a review or reply violates this policy, you may report it to BazaarCo with relevant details, such as:
- the order number, product, or Store involved;
- a link or screenshot of the review;
- the reason you believe it violates policy; and
- any supporting evidence showing falsity, manipulation, abuse, or conflict of interest.
Reporting a review does not guarantee removal. BazaarCo may leave a review in place where it reflects a genuine opinion, even if the Seller disagrees with it.
10. Review Disputes and Subjective Opinions
BazaarCo may moderate clear policy violations, but BazaarCo does not act as an arbiter of every subjective disagreement between Buyers and Sellers.
In general:
- honest opinions, dissatisfaction, or negative experiences may remain published if they do not violate policy;
- BazaarCo may remove or restrict reviews that contain false factual claims, abuse, manipulation, or irrelevant content; and
- BazaarCo may annotate, reorder, or deprioritize reviews where authenticity concerns exist.
11. Consequences of Violations
If BazaarCo determines that a User or Seller has violated these Guidelines, BazaarCo may take one or more actions, including:
- removing or hiding the review, rating, reply, or media;
- issuing a warning;
- limiting review or reply privileges;
- restricting account features;
- withholding promotional benefits linked to review abuse;
- reducing content visibility or trust indicators;
- suspending or terminating the relevant account; or
- referring serious matters for legal or regulatory review where appropriate.
12. Use of Review Content
By submitting reviews, ratings, comments, photos, videos, or related feedback to BazaarCo, you grant BazaarCo the rights described in the Terms and Conditions, including the right to host, display, moderate, reproduce, and use that content for platform operations, trust and safety, customer support, analytics, and marketing, subject to applicable law and our Privacy Policy.
You are responsible for ensuring that the content you submit is lawful, accurate to the best of your knowledge, and does not violate anyone else’s rights.
13. Policy Updates
BazaarCo may revise these Guidelines to reflect legal developments, marketplace abuse trends, moderation practices, or product and feature changes. The latest version will be posted on the Platform with the updated effective date.
14. Contact Us
Questions or reports related to reviews and ratings may be sent to:
- Email: support@bazaarconepal.com
- Phone: +977 9700053075
- Support Hours: 8 AM - 8 PM, Sunday - Friday
Loading BazaarCo. Preparing your marketplace experience.