BazaarCo Age Verification & Legal Capacity Policy

This policy explains who may use BazaarCo, when age verification may be required, and how BazaarCo handles age-restricted products and transactions.

This policy should be read together with the Terms & Conditions, Prohibited Products Policy, Seller Policy, and Privacy Policy.

1. Legal Capacity to Use BazaarCo

To create an account, place an Order, sell on BazaarCo, or otherwise enter into a binding transaction through the Platform, you must have the legal capacity to contract under the laws of Nepal.

In general:

• adults may use BazaarCo directly;
• persons under 18 may browse the Platform; and
• persons under 18 may only place Orders or use restricted account features through a parent, guardian, or other legally responsible adult acting on their behalf.

By registering, placing an Order, or confirming checkout, you represent that the information you provide about your age and legal capacity is true and complete.

2. General Age Rule

BazaarCo is intended for users who can lawfully enter into enforceable contracts.

Unless a transaction is being carried out by a parent or legal guardian on the minor's behalf:

• Buyers must be at least 18 years old to place Orders;
• Sellers and Store operators must be at least 18 years old or a legally registered business acting through an authorized adult representative; and
• any person using restricted checkout or age-gated categories must satisfy the minimum age required by law for that category.

3. Age-Restricted Products and Services

Some categories may be legally restricted to adults or to users who meet additional statutory conditions. These may include, depending on applicable law and BazaarCo approval:

• alcohol and liquor;
• tobacco, nicotine, or smoking-related products;
• certain wellness, health, or pharmacy-related products;
• knives, tools, chemicals, or other regulated goods where age checks are legally or operationally required; and
• any product marked on BazaarCo as 18+, age-restricted, adults only, or similarly restricted.

Age-restricted products are also governed by our Prohibited Products Policy. Sellers must not list or deliver age-restricted items without all licenses, approvals, and controls required by law and BazaarCo policy.

4. When BazaarCo May Ask for Verification

BazaarCo, a Seller, or an authorized delivery partner may request age or identity verification:

• when you create or update an account;
• when you place an Order in an age-restricted category;
• before accepting or dispatching an Order;
• at delivery or handover;
• when fraud, identity misuse, or account sharing is suspected; or
• when required by law, regulation, court order, or government direction.

We may also use technical or procedural checks such as date-of-birth confirmation, account review, OTP confirmation, document review, or manual support verification.

5. Acceptable Proof of Age

Where documentary verification is required, BazaarCo or its authorized partners may ask for a valid government-issued photo ID showing date of birth. Acceptable forms may include:

• Nepal Citizenship Certificate or National ID card;
• passport;
• driver's license; or
• another official photo identification document that BazaarCo reasonably accepts under applicable law.

We may refuse documents that appear expired, forged, altered, borrowed, inconsistent, or otherwise unreliable.

6. Delivery Controls for Restricted Products

For age-restricted products:

• delivery may only be completed to the verified eligible Buyer or their verified authorized adult recipient;
• delivery partners may request ID at the time of delivery;
• delivery may be refused if the recipient cannot prove eligibility, appears underage, or appears intoxicated where that is relevant to the product category and the law;
• BazaarCo or the Seller may cancel the Order if the required verification cannot be completed; and
• any refund resulting from failed delivery will be handled under the applicable payment, cancellation, and refund policies.

BazaarCo may limit Cash on Delivery or certain delivery methods for age-restricted categories.

7. False Declarations and Misuse

You must not:

• provide a false date of birth;
• use forged, borrowed, or manipulated identification;
• place an Order for an underage person in order to evade legal restrictions;
• resell restricted products to minors; or
• help another person bypass BazaarCo's verification controls.

If BazaarCo reasonably believes that a false declaration or misuse has occurred, we may:

• suspend or terminate the account;
• cancel Orders or refuse delivery;
• withhold access to certain categories or payment methods;
• remove Seller listings or Stores;
• hold payouts while we investigate; and
• report the matter to law enforcement or regulators where appropriate.

8. Seller Responsibilities

Sellers are responsible for ensuring that age-restricted listings comply with law and BazaarCo policy. This includes:

• obtaining and maintaining all required licenses and approvals;
• clearly labeling age-restricted products;
• cooperating with BazaarCo verification and compliance reviews;
• not marketing restricted products to minors; and
• not handing over age-restricted products without required verification.

Violation may result in listing removal, payout hold, account suspension, termination, or legal escalation.

9. Privacy and Recordkeeping

Where age verification is performed, BazaarCo may collect and process limited information needed to confirm eligibility, prevent fraud, and comply with law.

We aim to minimize the data collected for verification and handle it in accordance with our Privacy Policy. Verification records may be retained for the period reasonably required for compliance, dispute handling, fraud prevention, and legal obligations.

10. BazaarCo's Rights

BazaarCo may:

• place age gates, warnings, or category restrictions on products or Stores;
• require additional verification for any account or Order;
• disable access to certain categories by geography, account type, or risk profile;
• cancel or reverse transactions that cannot lawfully proceed; and
• change its verification methods as legal, operational, or risk requirements evolve.

11. Governing Law

This policy is governed by the laws of Nepal and should be interpreted together with BazaarCo's broader legal policies and any mandatory consumer or e-commerce protections that apply.

12. Contact

• Support email: support@bazaarconepal.com
• Phone / WhatsApp: +977 9700053075
• Support hours: 8 AM - 8 PM, Sunday - Friday

For general platform terms, see the Terms & Conditions.