Returns, refunds & cancellations
When can I return or exchange?
Eligibility depends on the product type and the seller's policy. A return needs one of three reasons: arrived damaged, wrong item sent, or not as shown. Change of mind is not a return reason.
How to raise an issue
Contact support with your order details and the reason for the return. Each case is reviewed on its own facts before a refund, replacement, or exchange is approved.
Refunds & cancellations
If you paid online and the order is cancelled, the refund follows the payment provider process. You can cancel an order from your Orders page before it ships; contact support if it has already shipped.
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